Do you have a fast response process?
To respond quickly to an emergency call service, you need a specific configuration in a CMMS that considers the importance of an ultra-fast response process. Have you ever experienced emergency service calls in CMMS?
Guide Ti allows you to digitally centralize all maintenance and repair work orders in one place and then prioritize them according to their level of urgency. Thanks to a user-friendly interface, you can respond to urgent requests with pre-established templates. The service request will be processed along with the necessary documents for the repair, and can even bypass the approval process.
The emergency service calls allows you to:
- Choose work orders from the pool list on the mobile app
- Track the work done and take additional actions if needed
- View the status of ongoing requests, their assignment and the status of the work
- Consult a WO follow-up screen and check the urgency level of the work